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Home » Terms And Conditions – Rakuten Trade ‘Gimme Gold’ Campaign



    1. The Voucher is authorised by HelloGold Sdn. Bhd. (Company No. 1170189-H) (“HelloGold”). This Voucher is governed by these terms and conditions. (“Terms & Conditions”).
    2. All Customers using this Voucher will be deemed to have accepted the Terms & Conditions.

Voucher Validity

    1. This Voucher is valid from 12:01:00 am on the 1st of February 2021 until 11:59:59 pm on the 1st of May 2021.
    2. The validity of the vouchers cannot be extended.
    3. The voucher can only be used in the HelloGold app.
    4. Each voucher is valid for a single redemption only.

Voucher Mechanics

    1. The voucher is non-refundable and cannot be exchanged for cash in part or full.
    2. For details on the promotion mechanics and eligibility, click here.


    1. The HelloGold voucher may be utilised by any HelloGold Customer who has a voucher code in their possession and who has verified their email address.
    2. There is no maximum limit as to how many vouchers a HelloGold customer is allowed to redeem, as long as the vouchers are still valid.
    3. For the avoidance of doubt, a HelloGold Customer is one who has registered for a HelloGold PRO account, completed the Know Your Customer (KYC) process and has been verified as a HelloGold PRO account holder.


    1. HelloGold is not responsible if a Voucher is lost or stolen and no replacement will be provided in these circumstances.
    2. HelloGold makes no representation or warranty whatsoever pertaining to:
      • • the continuous, uninterrupted and error-free operation of the Promotion;
      • • the accuracy of information and statements in the Promotion page; Facebook page and ads with external approved partners;
      • • the security and freedom from any computer viruses or other harmful properties.
    3. HelloGold reserves the right to vary or amend these Terms and Conditions at any time without any prior notice and the customer shall be bound to such changes.
    4. HelloGold reserves the right to retract any Voucher or gold redeemed via the Voucher that has been used by a party that is not the eligible HelloGold Customer.
    5. To the extent that there is no conflict, the terms and conditions of the main HelloGold account, to which the customer has agreed and accepted, also applies to the operation of the HelloGold account.

Intellectual Property Rights

    1. The Promotion and all information published and related to it (including text, graphics, symbols, icons, software and trademarks) are protected by copyright and trademark and remains the sole property of HelloGold.

Personal Data

    1. HelloGold collects personal identifiable information to provide services or to correspond with the participant. This information is stored in a manner appropriate to the nature of the data by HelloGold and is used to fulfil the participant’s request(s). By submitting the participant’s personal information, HelloGold deems that permission is given by the participant to HelloGold and/or its authorised agents to use this information for the purpose of present and future marketing and promotional purposes and to improve its products and services. If the participant informs HelloGold via the careline at hello@hellogold.com that the above information should not be used as a basis for further contact, HelloGold will respect the participant’s request. The participant’s information will not be provided or shared with other company or partners for their independent use.

Force Majeure

    1. HelloGold shall not be liable for any default in respect of the Launch Campaign Promotion due to any act of God, acts of Government, war, riot, strike, lockout, industrial action, fire, flood, storm, technical or system failures or any event beyond the reasonable control of HelloGold.

Governing Law

    1. These Terms and Conditions are governed by Malaysian law.