1 300 130 888 hello@hellogold.com

Home » Terms And Conditions – HelloLuno Promotion

HelloLuno Promotion Terms and Conditions

    1. The HelloLuno Promotion (“The Promotion”) is organised and sponsored by HelloGold Sdn. Bhd. (Company No. 1170189-H) (“HelloGold”) and Luno Sdn. Bhd. (Company No. 1136927-A) (“Luno”). The Promotion is governed by these terms and conditions, including any subsequent amendments thereto (“Terms & Conditions”).
    2. All participants in the Promotion will be deemed to have accepted the Terms & Conditions.
    1. The Promotion is open to all new customers of HelloGold with a HelloGold basic or HelloGold PRO account. (“Customers”).
    2. For avoidance of doubt, ‘New Customers of HelloGold’ are customers who have never bought gold before. Customers who have registered for a HelloGold Basic account or HelloGold PRO account before the Promotion Period but have never bought gold are also eligible for the Promotion.
    1. The Promotion Period will run from 18th May 2020 at 1:00:00 am until 14th June 2020 at 11:59:59 pm (both dates inclusive) (“the Promotion Period”).
    2. HelloGold and Luno jointly reserve the right to extend or shorten the Promotion Period at their own discretion without prior notice.
    1. To be eligible for this Promotion, Customers must apply the promo code ‘HELLOLUNO’ (“The Code”) within the Promotion Period and subsequently make their first successful purchase of a minimum of RM100 worth of gold or more via direct purchase in a single transaction on the HelloGold app by the 19th of June 2020 at 11:59:59 pm (“Grace Period”).
    2. All transactions made after the Grace Period shall automatically be disqualified.
    3. Each Customer is entitled to use the (1) Code only once within their lifetime as a HelloGold Customer so long as the code is used before the Customer’s first gold purchase. For the avoidance of doubt, if a Customer has already previously claimed another promo code before or has bought gold before without using a promo code, the Customer is not eligible to use the Code anymore to receive a reward. This also includes Referral Codes.
    4. Customers who utilise the Code but do not meet the minimum purchase amount of RM100 worth of gold in a single transaction will be disqualified from participating in the promotion.
    5. Purchases made with the SmartSaver plan will not be eligible.
    1. Upon successfully completing the requirements in ‘Promotion Mechanics’ above, Customers are entitled to receive RM10.00 worth of gold (“Gold Reward”) into their HelloGold account.
    2. The Promotion is limited to the first 500 Customers who use The Code on a first come first serve basis only.
    3. Customers are entitled to receive a maximum of ONE (1) Gold Reward.
    4. The Gold Reward will be deposited into the Customer’s main HelloGold account.
    5. The Gold Reward will be calculated as at the buy price at the date and time (Kuala Lumpur time) The Code is successfully used.
    6. HelloGold will not be liable for any failed notifications due to third party systems errors and / or users unsubscribing from email lists and / or turning off app notifications.
    7. HelloGold will not be liable for any delays of transfer or non-transfer of the Gold Reward to the Customer.
    8. HelloGold reserves the right to substitute the Reward for other rewards of equivalent value without prior notice to the Eligible User, at its absolute discretion.
    1. The Customers understand and agree that their participation in the Promotion is at their own risk and HelloGold is not liable to any person, whether in tort, contract, statute or otherwise for any direct, indirect, incidental or consequential damages or costs in connection with their participation in the Promotion.
    2. HelloGold makes no representation or warranty whatsoever pertaining to:
      1. the continuous, uninterrupted and error-free operation of the Promotion;
      2. the accuracy of information and statements in the Promotion page; Facebook page and ads with external approved partners; and
      3. the security and freedom from any computer viruses or other harmful properties.
    3. The Customers acknowledge and agree that to the fullest extent permitted by law, HelloGold disclaims all liabilities for any claims for damages, losses, costs and expenses arising from participation in the Promotion.
    4. HelloGold reserves the right to amend these Terms and Conditions, the mechanics or processes of the Promotion at any time without any prior notice and customers shall be bound to such amendments.
    5. These Terms and Conditions shall be further subject to the Luno Terms and Conditions which can be found here.
    1. These Terms and Conditions are available in the English language and Bahasa Malaysia. In the event of any conflict or inconsistencies between the English language Terms & Conditions and the Bahasa Malaysia Terms & Conditions, the English language version shall prevail.
    1. The Promotion and all information published and related to it (including text, graphics, symbols, icons, software and trademarks) are protected by copyright and trademark and remain the sole property of HelloGold.
    1. HelloGold collects personal identifiable information to provide services or to correspond with the participant. This information is stored in a manner appropriate to the nature of the data by HelloGold and is used to fulfil the participant’s request(s). By submitting the participant’s personal information, HelloGold deems that permission is given by the participant to HelloGold and/or its authorised agents to use this information for the purpose of present and future marketing and promotional purposes and to improve its products and services. If the participant informs HelloGold via the Careline at hello@hellogold.com that the above information should not be used as a basis for further contact, HelloGold will respect the participant’s request. The participant’s information will not be provided or shared with other company or partners for their independent use.
    1. HelloGold shall not be liable for any default in respect of the Promotion due to any act of God, acts of Government, war, riot, strikes, protests, lockout, industrial action, fire, flood, storm, technical or system failures or any event beyond the reasonable control of HelloGold.
    1. These Terms and Conditions are governed by the laws of Malaysia