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Home » Terms And Conditions – GrabPay Launch Promo

HelloGold x GrabPay Promotion Terms and Conditions

      1. The HelloGold x GrabPay Promotion (“the Promotion”) is organised and sponsored by HelloGold Sdn. Bhd. (Company No. 1170189-H) (“HelloGold”) and GPay Network (M) Sdn. Bhd. (Company No. 1219869-A) (“GrabPay”). The Promotion is governed by these terms and conditions, including any subsequent amendments thereto (“Terms & Conditions”).
      2. All Participants in the Promotion will be deemed to have accepted the Terms & Conditions.
      1. The Promotion is open to HelloGold users who before the point of purchase during the Promotion Period have:
        1. at least an approved HelloGold Basic Account; and
        2. has a Grab account (“Participants”).
      1. Employees of HelloGold and GrabPay are not eligible to enter the Promotion.
      1. The Promotion Period will run from 2 November 2020 at 1:00:00 am until 31 December 2020 at 11:59:59 pm according to GMT+ 8 in Malaysia (both dates inclusive) (“the Promotion Period”).
      2. All transactions made before or after the Promotion Period shall automatically be disqualified.
      3. HelloGold and GrabPay jointly reserve the right to extend or shorten the Promotion Period at their own discretion without prior notice.
      1. To be eligible for this Promotion, Participants must successfully buy a minimum of RM100 worth of gold or more via ‘Buy Gold’ in a single transaction on the HelloGold app using GrabPay within the Promotion Period.
      2. For the avoidance of doubt, purchases made via Online Banking, Boost, Touch ‘n Go eWallet or cash balance during the Promotion Period are not eligible for entry to this Promotion.
      3. The lucky draw entry is only eligible for HelloGold users who successfully make:
        1. their first ever purchase of a minimum of RM100 worth of gold or more via ‘Buy Gold’ in a single transaction on the HelloGold app; and
        2. use GrabPay within the Promotion Period (“One Entry”).
      1. Every GrabPay purchase of a minimum of RM100 in a single transaction earns Participants 1 entry. For the avoidance of doubt, RM200 is then equivalent to 2 entries, RM300 is equivalent to 3 entries or RM400 is equivalent to 4 entries (“Successful Entries”).
      2. Participants are not permitted to accumulate purchases of less than RM100. For example, Participants who purchase RM50 worth in gold in one single transaction and proceed to purchase another RM50 worth in gold in a subsequent single transaction or any combination of less than RM100 in multiple transactions, will not be eligible to participate in the Contest.
      3. Contributions made via the SmartSaver plan are excluded from this Promotion.
      4. Participants who make a purchase using a referral code, must meet the minimum purchase requirement of at least RM105 at the point of purchase.
      1. Upon successfully completing the requirements in the Promotion Mechanics, Participants are entitled to:
        1. receive 500 GrabRewards points in their Grab account (“GrabRewards points”); and
        2. stand a chance to be one of the lucky 20 winners to win RM500 worth of gold in the lucky draw (“Gold Prize”).
      1. This Promotion is limited to the first 4,000 Participants on a first come first serve basis only.
      2. Participants are entitled to receive a maximum of ONE (1) redemption of GrabRewards points and if they win, ONE (1) Gold Prize only.
      3. The GrabRewards points will be credited by GrabPay into the Participant’s Grab account used to make the purchase on the following dates below:
Successful Purchase DateReward Dates
2 November 2020 – 30 November 2020 By 31 December 2020
1 December 2020 – 31 December 2020By 31 January 2021
    1. The GrabRewards points will cease once the cap of 4,000 users has been fully awarded or at the expiration of the Promotion Period, whichever is earlier.
    2. The GrabRewards points issued through this Promotion shall not be eligible for tier upgrading or maintenance in GrabRewards.
    3. The lucky draw will be conducted on 6 January 2021. If the draw date falls on a public holiday, HelloGold shall have the right to proceed with the draw on the working day proceeding the day of the holiday.
    4. The winners shall be selected at random, either by hand or by other means and methods (which may be manual or computerized) at HelloGold’s sole and absolute discretion.
    5. The Gold Prize will be credited into the winners’ main HelloGold account within 5 working days after the draw is made.
    6. The Gold Prize will be calculated as at the buy price at the date and time (Kuala Lumpur time) the transfer occurs based on the date range stated in term 23.
    7. Once the Gold Prize has been credited into the winners’ account, the winners will be notified via email. HelloGold will not be liable for any failed notifications due to third party systems errors and / or users unsubscribing from HelloGold’s email list and / or turning off app notifications.
    8. The GrabRewards points and Gold is not exchangeable, transferable or redeemable for cash or replacements.
    9. HelloGold and GrabPay reserve the right to substitute the Reward for other rewards of equivalent value without prior notice to the Participant, at its absolute discretion.
    10. HelloGold and GrabPay reserves the right to disqualify any Participant from receiving the Cashback or Gold Reward, at its sole discretion, if the Participant does not comply with the terms and conditions of this Promotion or HelloGold’s and/or GrabPay’s main product terms and conditions, policies and/or operating procedures.
    1. The Participants understand and agree that their participation in the Promotion is at their own risk and HelloGold is not liable to any person, whether in tort, contract, statute or otherwise for any direct, indirect, incidental or consequential damages or costs in connection with their participation in the Promotion.
    2. HelloGold makes no representation or warranty whatsoever pertaining to:
      1. the continuous, uninterrupted and error-free operation of the Promotion;
      2. the accuracy of information and statements in the Promotion page; Facebook page and ads with external approved partners; and
      3. the security and freedom from any computer viruses or other harmful properties.
    3. The Participants acknowledge and agree that to the fullest extent permitted by law, HelloGold disclaims all liabilities for any claims for damages, losses, costs and expenses arising from participation in the Promotion.
    4. HelloGold reserves the right to amend these Terms and Conditions, the mechanics or processes of the Promotion at any time without any prior notice and customers shall be bound to such amendments.
    5. This Terms and Conditions shall be further subject to the General Campaign Terms and Conditions which can be found here.
    1. The Promotion and all information published and related to it (including text, graphics, symbols, icons, software and trademarks) are protected by copyright and trademark and remain the sole property of HelloGold.
    1. HelloGold collects personal identifiable information to provide services or to correspond with the participant. This information is stored in a manner appropriate to the nature of the data by HelloGold and is used to fulfil the participant’s request(s). By submitting the participant’s personal information, HelloGold deems that permission is given by the participant to HelloGold and/or its authorised agents to use this information for the purpose of present and future marketing and promotional purposes and to improve its products and services. If the participant informs HelloGold via the Careline at hello@hellogold.com that the above information should not be used as a basis for further contact, HelloGold will respect the participant’s request. The participant’s information will not be provided or shared with other company or partners for their independent use.
    1. HelloGold shall not be liable for any default in respect of the Promotion due to any act of God, acts of Government, war, riot, strikes, protests, lockout, industrial action, fire, flood, storm, technical or system failures or any event beyond the reasonable control of HelloGold.
    1. These Terms and Conditions are governed by the laws of Malaysia