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Home » Terms And Conditions – Durian Runtuh SmartSaver



  1. The HelloGold Durian Runtuh SmartSaver Promotion (“The Promotion”) is organised and sponsored by HelloGold Sdn. Bhd. (Company No. 1170189-H) (“HelloGold”). The Promotion is governed by these terms and conditions, including any subsequent amendments thereto (“Terms & Conditions”).
  2. All Participants in the Promotion will be deemed to have accepted the Terms & Conditions.


  1. The Promotion is open to new and existing HelloGold users with a successfully registered and verified HelloGold Basic or PRO account (“Participants”).
  2. For the avoidance of doubt, please refer to the FAQ for the transaction limits relating to HelloGold Basic and PRO accounts.
  3. Participants currently participating in any other HelloGold SmartSaver promotion (such as Boosted SmartSaver 2.0 or MadMatch SmartSaver) may participate in this Promotion.
  4. Employees of HelloGold are not eligible to enter the Promotion.


  1. To qualify:
    1. Participants must subscribe to the Durian Runtuh SmartSaver goal and successfully transfer RM100.00 or more between 28 September 2020 at 1:00:00 am until 11 October 2020 at 11:59:59 pm (both dates inclusive) (“Sign-Up Period”),
    2. Participants are required to maintain their subscription and continue to fund their Durian Runtuh SmartSaver goal at a savings value not less than their minimum fund amount for a minimum duration of 3 consecutive months according to the respective Participant’s Savings Period ranging between 28 December 2020 until 11 January 2020 at 11:59:59 pm without missing the SmartSaver due date (both dates inclusive) (“Savings Period”), and
    3. Participants must fill in details of their full name as per MyKad or passport, email, mobile phone number registered with HelloGold, answer a question in the form provided within the Sign-Up Period (“Participation Form”).
  2. All transactions received before or after the Sign-Up Period shall automatically be disqualified and are not eligible for this Promotion.
  3. The date Participants successfully subscribe and fund their Durian Runtuh SmartSaver goal, constitutes the commencement of their Savings Period (“Commencement Date”). The Savings Period follows a monthly cycle which recurs on the same date each month. For example, if you subscribe and fund on 30 September 2020, you will need to promptly fund before the end of your next monthly cycle payment due date on 30 October 2020 and your subsequent payments due dates will recur on the 30th.
  4. A reminder email will be sent to your registered email address to alert you to add funds 7 days before the payment due date for the next monthly cycle.
  5. Participants who fail to fund the minimum savings amount by the stipulated due date for each monthly cycle during the Savings Period will be disqualified.
  6. Participants who cancel their subscription anytime during the Promotion and Savings Period will be disqualified.
  7. HelloGold reserves the right to extend or shorten the Sign-Up and Savings Period at their own discretion without prior notice.


  1. Upon successfully completing the requirements in the ‘Promotion Mechanics’ above, Participants stand a chance to win the following:
    1. First Prize – RM300.00 worth of gold x 1 winner
    2. Second Prize – RM150.00 worth of gold x 2 winners
    3. Third Prize – RM50.00 worth of gold x 3 winners
    4. Consolation Prize – RM10.00 worth of gold x 25 winners (“Gold Prizes”)
  2. The gold prizes will be awarded to a total of THIRTY-ONE (31) winners only and each winner is entitled to win ONE (1) gold prize only.
  3. The winners shall be selected at random, either by hand or by other means and methods (which may be manual or computerized) at HelloGold’s sole and absolute discretion.
  4. The draw will be conducted on the 15 January 2021. If the draw date falls on a public holiday, HelloGold shall have the right to proceed with the draw on the working day proceeding the day of the holiday.
  5. The Gold Prizes will be credited into the winners’ main HelloGold account within 5 working days after the draw is made.
  6. The Gold Prizes will be calculated as at the buy price at the date and time (Kuala Lumpur time) the transfer occurs based on the date range stated in term 4.5.
  7. Once the Gold Prizes has been credited into the winners’ account, the winners will be notified via email. HelloGold will not be liable for any failed notifications due to third party systems errors and / or users unsubscribing from HelloGold’s email list.
  8. HelloGold reserves the right to substitute the Gold Prize for other rewards of equivalent value without prior notice, at its absolute discretion.
  9. All Participants in the Promotion expressly consent to public disclosure of their names, photos and particulars for publicity purposes connected to the Contest and whoever disapproves will be disqualified and cannot redeem the Gold Prize. The Winner also consents to cooperate and participate in any publicity activities that may be organised by HelloGold.
  10. HelloGold reserves the right to disqualify any Participant from receiving any Gold Prizes at its sole discretion, if the Participant does not comply with the terms and conditions of this Promotion or HelloGold’s main product terms and conditions, policies and/or operating procedures.


  1. At the end of the Savings Period, if a Participant successfully completes funding their goal for 3 consecutive months, the amount saved relating to their Durian Runtuh SmartSaver goal will automatically be transferred to the Participant’s main HelloGold account.
  2. At the end of the Savings Period, if a Participant does not complete funding their goal for 3 consecutive months, the Durian Runtuh SmartSaver goal will automatically be cancelled and the amount saved relating to their goal will also be automatically transferred back to the Participant’s main HelloGold account.


  1. .The Participants understand and agree that their participation in the Promotion is at their own risk and HelloGold is not liable to any person whether in tort, contract, statute or otherwise for any direct, indirect, incidental or consequential damages or costs in connection with their participation in the Promotion.
  2. HelloGold makes no representation or warranty whatsoever pertaining to:
    1. the continuous, uninterrupted and error-free operation of the Promotion;
    2. the accuracy of information and statements in the Promotion page; Facebook page and ads with external approved partners;
    3. the security and freedom from any computer viruses or other harmful properties.
  3. The Participants acknowledge and agree that to the fullest extent permitted by law, HelloGold disclaims all liabilities for any claims for damages, losses, costs and expenses arising from participation in the Promotion.
  4. HelloGold reserves the right to amend these Terms and Conditions, the mechanics or processes of the Promotion at any time without any prior notice and Participants shall be bound to such amendments.
  5. All other terms and conditions of the HelloGold SmartSaver Terms and Conditions apply. In the event there is a conflict, the Durian Runtuh SmartSaver Promotion Terms and Conditions prevail.


  1. .The Promotion and all information published and related to it (including text, graphics, symbols, icons, software and trademarks) are protected by copyright and trademark and remains the sole property of HelloGold.


  1. HelloGold collects personal identifiable information to provide services or to correspond with the participant. This information is stored in a manner appropriate to the nature of the data by HelloGold and is used to fulfil the participant’s request(s). By submitting the participant’s personal information, HelloGold deems that permission is given by the participant to HelloGold and/or its authorised agents to use this information for the purpose of present and future marketing and promotional purposes and to improve its products and services. If the participant informs HelloGold via the Careline at hello@hellogold.com that the above information should not be used as a basis for further contact, HelloGold will respect the participant’s request. The participant’s information will not be provided or shared with other companies or partners for their independent use.


  1. HelloGold shall not be liable for any default in respect of the Promotion due to any act of God, acts of Government, war, riot, strikes, protests, lockout, industrial action, fire, flood, storm, technical or system failures or any event beyond the reasonable control of HelloGold.


  1. These Terms and Conditions are governed by the laws of Malaysia.