1 300 130 888 hello@hellogold.com

Home » Terms And Conditions – 1STGOLD New User Promotion

1STGOLD New User Promotion Terms and Conditions

    1. The ‘1STGOLD’ New User Promotion (“The Promotion”) is organised and sponsored by HelloGold Sdn. Bhd. (Company No. 1170189-H) (“HelloGold”). The Promotion is governed by these terms and conditions, including any subsequent amendments thereto (“Terms & Conditions”).
    2. All Customers in the Promotion will be deemed to have accepted the Terms & Conditions.
    1. The Promotion is open to people who:
      1. are eighteen (18) years of age or above;
      2. are residents or permanent residents of Malaysia;
      3. have a valid MyKad or a valid passport with a residence pass; and
      4. have a Malaysian bank account. (“Customers”)
    1. For the avoidance of doubt, ‘New Customers of HelloGold’ are customers who have never bought gold before. Customers who have registered for a HelloGold Basic account or HelloGold PRO account before the Promotion Period but have never bought gold are also eligible for the Promotion.
    1. The Promotion Period will run from 1st November 2021 at 8:00:00 am until 30th November 2021 at 11:59:59 pm (both dates inclusive) (“the Promotion Period”).
    2. HelloGold reserves the right to extend or shorten the Promotion Period at their own discretion without prior notice.
    1. To be eligible for this Promotion, Customers must:
      1. successfully register for at least a HelloGold Basic account,
      2. apply the promo code ‘1STGOLD’ (“The Code”) within the Promotion Period and,
      3. make their first successful purchase of a minimum of RM20 worth of gold or more via ‘Buy Gold’ in a single transaction on the HelloGold app by the 7th December 2021 at 11:59:59 pm (“Grace Period”).
    1. For avoidance of doubt, a successful HelloGold Basic account registration is defined when Customers verify their mobile phone number and their registration has been reviewed and approved as a HelloGold Basic account holder.
    2. The Promotion is limited to the first 1,000 Customers who use The Code on a first come first serve basis only.
    3. All transactions made before the Promotion Period and after the Grace Period shall automatically be disqualified.
    4. Each Customer is entitled to use the (1) Code only once within their lifetime as a HelloGold Customer so long as the code is used before the Customer’s first gold purchase. For the avoidance of doubt, if a Customer has already previously claimed another promo code before or has bought gold before without using a promo code, the Customer is not eligible to use the Code anymore to receive a reward. This also includes Referral Codes.
    5. Customers who utilise the Code but do not meet the minimum purchase amount of RM20 worth of gold in a single transaction will not be eligible to receive the gold reward.
    6. Purchases made with the SmartSaver plan will not be eligible.
    1. Customers who successfully complete the requirements in the ‘Promotion Mechanics’ above will be entitled to receive RM5.00 worth of gold into their HelloGold account. (“Gold Reward”)
    2. Customers are entitled to receive a maximum of ONE (1) Gold Reward.
    3. The Gold Reward will be credited into the Customer’s main HelloGold account and will be calculated as at the buy price at the date and time (Kuala Lumpur time) The Code is successfully used.
    4. HelloGold will not be liable for any failed notifications due to third party systems errors and / or users unsubscribing from email lists and / or turning off app notifications.
    5. HelloGold will not be liable for any delays of transfer or non-transfer of the Gold Reward to the Customer.
    6. HelloGold reserves the right to substitute the Reward for other rewards of equivalent value without prior notice to the Eligible User, at its absolute discretion.
    1. The Customers understand and agree that their participation in the Promotion is at their own risk and HelloGold is not liable to any person whether in tort, contract, statute or otherwise for any direct, indirect, incidental or consequential damages or costs in connection with their participation in the Promotion.
    2. HelloGold makes no representation or warranty whatsoever pertaining to:
      1. the continuous, uninterrupted and error-free operation of the Promotion;
      2. the accuracy of information and statements in the Promotion page; Facebook page and ads with external approved partners; and
      3. the security and freedom from any computer viruses or other harmful properties.
    3. The Customers acknowledge and agree that to the fullest extent permitted by law, HelloGold disclaims all liabilities for any claims for damages, losses, costs and expenses arising from participation in the Promotion.
    4. HelloGold reserves the right to amend these Terms and Conditions, the mechanics or processes of the Promotion at any time without any prior notice and customers shall be bound to such amendments.
    1. The Promotion and all information published and related to it (including text, graphics, symbols, icons, software and trademarks) are protected by copyright and trademark and remain the sole property of HelloGold.
    1. HelloGold collects personal identifiable information to provide services or to correspond with the participant. This information is stored in a manner appropriate to the nature of the data by HelloGold and is used to fulfil the participant’s request(s). By submitting the participant’s personal information, HelloGold deems that permission is given by the participant to HelloGold and/or its authorised agents to use this information for the purpose of present and future marketing and promotional purposes and to improve its products and services. If the participant informs HelloGold via the Careline at hello@hellogold.com that the above information should not be used as a basis for further contact, HelloGold will respect the participant’s request. The participant’s information will not be provided or shared with other company or partners for their independent use.
    1. HelloGold shall not be liable for any default in respect of the Promotion due to any act of God, acts of Government, war, riot, strikes, protests, lockout, industrial action, fire, flood, storm, technical or system failures or any event beyond the reasonable control of HelloGold.
    1. These Terms and Conditions are governed by the laws of Malaysia