HelloGold allows customers to buy 99.99% investment grade gold at a daily price in Ringgit Malaysia (RM) without the hassle of keeping the physical gold. HelloGold’s gold product is fully backed by allocated investment grade physical gold securely vaulted with and insured by a bullion custodian in Singapore. The returns on investment depend on movement of the gold price.

Eligibility Requirements:

i. Be a resident or permanent resident of Malaysia;

ii. Be eighteen (18) years of age or above; and

iii. Have a valid Malaysian identification card.

Minimum Purchase: RM1 of 99.99% allocated investment grade gold

Physical Redemption: In multiples of 1 gram

Operating Hours: Buy and sell 23 hours a day, 7 days a week

Gold Purchase: Based on HelloGold’s prevailing gold selling price quoted in RM per gram. No physical gold deposit is allowed

Gold Sale: Based on HelloGold's prevailing gold buying price quoted in RM per gram

Cash Top Up / Withdrawal: Through in-app bank transfer

Annual management fee: 2% per annum accrued on a daily basis and charged on a monthly basis. All fees and charges stated in the table below are inclusive of Goods and Services Tax (GST), where applicable. HelloGold sets its fees off against the amount of gold owned by the customer. Therefore the amount of gold owned by the customer will be reduced due to the sale of gold necessary to pay the customer’s fees.

Price per gram for each sale or purchase shall be made in RM per gram as quoted in the HelloGold app at HelloGold’s sole and absolute discretion taking into account all factors it deems relevant, including the prevailing world and local market conditions for gold, the exchange rate between United States Dollar (or any other foreign currency adopted) and Ringgit Malaysia and the gold fineness.

Request for the redemption of physical gold from HelloGold can be made through the HelloGold app. Each redemption of physical gold shall be subject to a minimum quantity of 1 gram and in multiples of 1 grams or such other minimum quantity as may be determined by HelloGold from time to time, subject to the payment of the prevailing fees, taxes and charges (inclusive of insurance and transport charges) for the delivery of the physical gold to the customer. The customer is required to acknowledge the receipt of the physical gold in person. In the event that the customer is unable to take receipt of the physical gold, HelloGold shall be at liberty and is deemed hereby to have been irrevocably authorized by the customer to sell the physical gold without any prior notice to the customer and the customer will be liable for the applicable insurance charges and transportation costs (including but not limited to GST or any other taxes, incurred in the sale of the physical gold). HelloGold shall not be at any time under any duty and/or obligation to purchase and/or buy back the physical gold so withdrawn by the customer.

The customer is entitled to close the HelloGold account by selling all the gold therein to HelloGold at the buying price as shall be quoted by HelloGold at the time of such sale and all proceeds of sale therefrom shall be paid to the customer in RM by crediting the customer’s bank account. Additionally, the HelloGold account will be considered closed if it appears in HelloGold’s book as having zero or nil balance, upon the withdrawal of all the gold and cash available in the HelloGold account or by operation of law.

HelloGold may, at its sole and absolute discretion, impose 1) a daily maximum amount permitted for buy and sell to a cumulative aggregate of 5 kilograms of gold per day and 2) a further maximum limit of 500 grams of gold per buy or sell order.


HelloGold is a non-principal guaranteed product, non-interest bearing account and it is not insured by Perbadanan Insurans Deposit Malaysia.

The net return on a HelloGold account relates directly to the value of the gold held in the customer account. The returns on gold are uncertain and there is a risk of earning no returns and/or the possibility of incurring losses. Customers are advised to read and understand the terms and conditions in the Customer Agreement and open a HelloGold account based on their own judgment and/or on independent advice obtained.

It is important that customers inform HelloGold of any change in their contact details to ensure that all correspondences reach them in a timely manner.

Should customers require additional information about their HelloGold account, please refer to